Terms & Conditions

1. Introduction & Acceptance

By creating an account, browsing the Platform, or booking a service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Platform.

If you are a service professional or business registering to offer services through GetBago, the Professional onboarding terms presented during registration apply in addition to the relevant sections below.

2. Definitions

• "Platform" means the GetBago website, mobile apps, and any related services.
• "Professional" means an independent, third-party service provider (individual or business) listed on the Platform who is not an employee, agent, or representative of GetBago.
• "Booking" means a confirmed request for a service made by a Customer through the Platform.
• "Service(s)" means the home services (e.g. electrical, plumbing, AC & appliance repair, cleaning, salon & grooming, carpentry) offered by Professionals and discovered through the Platform.
• "Content" means text, images, reviews, ratings, and other material submitted to or displayed on the Platform.

3. Eligibility & Account Registration

You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to create an account or make a Booking.

You are responsible for the accuracy of the information you provide and for keeping your login credentials confidential. You are responsible for all activity under your account — notify us immediately at support@getbago.com if you suspect unauthorized use.

We may verify your phone number via OTP and may suspend accounts that provide false or misleading information.

4. Nature of Service

GetBago is a technology platform that connects Customers seeking home services with independent, background-verified Professionals. GetBago is a marketplace and booking facilitator — it does not employ Professionals and does not itself perform electrical, plumbing, cleaning, beauty, or other services.

Professionals are independent contractors or independent businesses, not employees, partners, agents, or joint venturers of GetBago. GetBago is not responsible for the acts, omissions, workmanship, or conduct of any Professional, except as expressly stated in our Service Guarantee below.

While we background-verify Professionals before they can accept Bookings (see “Professional Verification & Conduct”), GetBago cannot guarantee the conduct or performance of any Professional on every occasion, and Customers should exercise the same reasonable care as with any in-home service provider.

5. Bookings, Scheduling & Service Delivery

Bookings can be made through the app or website by selecting a service category, date, time slot, and address. A Booking is confirmed once you receive a confirmation notification; estimated arrival windows are indicative and may vary due to traffic, prior jobs running over, or professional availability.

You must ensure a safe, accessible environment for the Professional to perform the Service and disclose any known hazards (e.g. faulty wiring, pets, water supply issues) at the time of booking or on arrival.

GetBago reserves the right to reassign a Booking to a different available Professional, or to cancel and refund a Booking, where the original Professional is unavailable.

6. Pricing & Payments

Prices shown at the time of Booking are estimates based on the service category and details you provide. The final price may vary based on the actual scope of work, materials used, or issues discovered on-site — any change is shared with you for approval before extra work begins.

Payment can be made via UPI, debit/credit card, net banking, wallets, or cash on completion, as available in your city. Online payments are processed by third-party, RBI-authorised payment gateways; GetBago does not store your full card or bank account details.

All prices are inclusive of applicable taxes (GST) unless stated otherwise. Any platform fee, convenience fee, or surge pricing during high-demand periods is disclosed before you confirm a Booking.

7. Cancellations, Rescheduling & Refunds

You may cancel or reschedule a Booking free of charge up to 2 hours before the scheduled slot, from the "My Bookings" screen. Cancellations made after this window, or after a Professional has been dispatched, may attract a cancellation fee to compensate the Professional for travel and reserved time.

If a Professional cancels, arrives significantly late, or is unable to complete the Service, you are entitled to a full refund or free rescheduling, at your choice.

Approved refunds are credited to the original payment method or GetBago wallet within 5–7 business days. Cash payments made directly to a Professional are outside GetBago's payment system, and any related disputes should be raised with support immediately.

Refund and cancellation eligibility for specific service categories may be further detailed on the Booking confirmation screen at the time of purchase, which forms part of these Terms for that Booking.

8. Professional Verification & Conduct

GetBago requires Professionals to complete identity verification, address verification, and — where available in the relevant city — police/background verification, plus a skills assessment, before their profile is activated. Verified Professionals display a "Verified" badge.

Professionals are expected to arrive on time, carry required tools, behave respectfully, and complete work to a professional standard. Customers can rate and review every completed Booking, and repeated poor performance or safety complaints may result in a Professional's suspension or removal from the Platform.

Report any safety concern, misconduct, or fraud involving a Professional immediately to support@getbago.com or the in-app support chat — we treat these reports as a priority.

9. User Conduct & Prohibited Activities

• Do not use the Platform for any unlawful purpose or to request services that are illegal, unsafe, or outside a Professional's stated skill category.
• Do not harass, threaten, discriminate against, or behave abusively toward Professionals or GetBago staff.
• Do not attempt to transact directly with a Professional outside the Platform in a way that avoids applicable fees, safety verification, or the protections of these Terms.
• Do not post false, defamatory, or misleading reviews, ratings, or Content.
• Do not attempt to access, scrape, reverse-engineer, or interfere with the Platform's systems or security.

We may suspend or terminate accounts that violate this section, without prior notice, in addition to any other remedies available to us.

10. Ratings, Reviews & Feedback

After a Booking is completed, Customers may rate the Professional and leave a review. Reviews must reflect a genuine experience with that Booking and must not contain abusive language, personal contact details, or content unrelated to the service. We reserve the right to remove reviews that violate this policy or applicable law.

Ratings and reviews are used to maintain quality on the Platform and may affect a Professional's visibility or standing.

11. Service Guarantee & Disclaimers

Where a Service is not completed to a reasonable standard, GetBago's Service Guarantee (as described on the relevant service page or Booking confirmation) may entitle you to a free re-visit, partial refund, or full refund, at GetBago's discretion, subject to reporting the issue within the stated window (typically 48 hours of service completion).

Except as expressly stated in this section, the Platform and Services are provided on an "as available" basis without warranties of any kind, to the maximum extent permitted by applicable law. GetBago does not warrant that the Platform will be uninterrupted, error-free, or that every Professional will be available in your area at all times.

12. Limitation of Liability

To the maximum extent permitted by law, GetBago's aggregate liability arising out of or relating to your use of the Platform or any Booking shall not exceed the amount you paid for the specific Booking giving rise to the claim.

GetBago is not liable for indirect, incidental, special, or consequential damages, including loss of property, loss of income, or personal injury arising from the acts or omissions of a Professional, except where such liability cannot be excluded under applicable Indian law (including the Consumer Protection Act, 2019).

Nothing in these Terms limits liability for death or personal injury caused by GetBago's own negligence, fraud, or any liability that cannot be excluded under law.

13. Indemnification

You agree to indemnify and hold GetBago, its officers, employees, and affiliates harmless from any claim, loss, or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms, misuse of the Platform, or violation of any law or the rights of a third party.

14. Intellectual Property

The Platform, including its design, logo, text, graphics, and software, is owned by GetBago or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Platform without our prior written consent.

Content you submit (reviews, photos, feedback) remains yours, but you grant GetBago a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that Content in connection with operating and promoting the Platform.

15. Third-Party Services & Links

The Platform may contain links to, or integrate with, third-party services (e.g. payment gateways, maps, analytics providers). GetBago is not responsible for the content, accuracy, or practices of third-party services, and your use of them is governed by their own terms and privacy policies.

16. Suspension & Termination

We may suspend or terminate your access to the Platform, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or posed a risk to other users or Professionals.

You may stop using the Platform and request deletion of your account at any time by contacting support@getbago.com, subject to our Privacy Policy and any legal retention requirements.

17. Dispute Resolution & Governing Law

These Terms are governed by the laws of India. Subject to the Consumer Protection Act, 2019 (which also allows consumers to approach their local consumer forum), any dispute arising out of or relating to these Terms or the Platform shall first be addressed through our Grievance Redressal process below. If unresolved within 30 days, the dispute shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.

18. Force Majeure

GetBago shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including natural disasters, government action, strikes, internet or telecom outages, or public health emergencies.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. We will notify you of material changes via the Platform or email at least 7 days before they take effect. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

20. Grievance Redressal

In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and rules made thereunder, the contact details of the Grievance Officer are provided below:

• Name: [Grievance Officer Name]
• Email: grievance@getbago.com
• Address: [Registered Office Address, City, State, PIN – India]
• We will acknowledge your complaint within 48 hours and resolve it within 30 days, as required by law.

21. Contact Us

For any questions about these Terms, write to us at support@getbago.com or call +91-90000-00000.